Bilingual Intake Specialist (Spanish/English) - Remote

Overview

We are seeking a highly organized and compassionate Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for prospective clients in a fast-paced personal injury law firm.

In Short

• Serve as the first point of contact for clients in a personal injury law firm.
• Handle high-volume inbound and outbound communications.
• Conduct initial client screenings to determine case eligibility.
• Document detailed case information into the firm's CRM.
• Explain the intake process and required documentation to clients.
• Schedule consultations and retainers with attorneys.
• Follow up with prospective clients for signed agreements.
• Maintain confidentiality and compliance with legal standards.
• Provide empathetic communication to clients.
• Collaborate with attorneys for smooth case handoff.

Requirements

• Fluency in Spanish and English.
• Experience in client service or intake roles.
• Strong organizational skills.
• Ability to handle high-pressure situations.
• Detail-oriented with strong documentation skills.
• Familiarity with CRM systems.
• Ability to work flexible hours including nights and weekends.

Benefits

• Opportunity to work in a dynamic legal environment.
• Remote work flexibility.
• Professional development opportunities.
• Supportive team culture.