Support Specialist - Travel Industry - Remote

Overview

The Support Specialist will assist clients in the travel industry by providing booking support, answering inquiries, and troubleshooting travel-related issues in a fully remote environment.

In Short

• Respond to customer inquiries via email, phone, and chat
• Provide accurate information on travel bookings and policies
• Troubleshoot common client issues
• Maintain knowledge of supplier systems and procedures
• Follow up with clients to ensure satisfaction
• Log all communications using internal systems
• Maintain professionalism and empathy
• Flexible schedule with part-time or full-time options
• Work in a fast-paced, remote environment
• Must be authorized to work in the United States

Requirements

• Prior experience in customer service or travel is a plus
• Strong communication skills
• Ability to work independently
• Comfortable using online tools and booking portals
• Tech-savvy with a professional home workspace
• Passionate about helping others
• Must be 18+

Benefits

• Full training and ongoing mentorship
• Travel agent certification available
• Access to travel discounts and perks
• Supportive online community