Customer Service Representative - Travel Reservations (Remote)

Overview

This position supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details in a fully remote environment.

In Short

• Assist clients with booking and confirming flights, hotels, cruises, and vacation packages
• Respond to travel-related questions and provide reservation updates
• Review booking details for accuracy, including dates, traveler information, and accommodations
• Communicate professionally via phone, email, and messaging platforms
• Maintain organized client records and documentation
• Provide follow-up assistance before and after travel
• Structured training and ongoing support provided
• Flexible fully remote work environment
• Ideal for entry-level candidates in the travel industry

Requirements

• Strong communication skills (written and verbal)
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and reservation platforms
• Ability to manage tasks independently in a remote setting
• Previous customer service, hospitality, or administrative experience is helpful but not required

Benefits

• Structured onboarding and guided training
• Access to established booking tools and supplier resources
• Supportive and collaborative team structure