Audio Visual Support & Commissioning Technician - Remote

Overview

This role combines technical support expertise with hands-on commissioning for advanced audio-visual solutions, providing both remote and onsite support for established A/V systems.

In Short

• Deliver expert support for installed A/V systems via phone, remote access, and onsite visits.
• Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed.
• Train customers on system operation and best practices.
• Troubleshoot and resolve escalated technical issues across diverse environments.
• Collaborate with project managers for smooth handovers and customer satisfaction.

Requirements

• Bachelor’s Degree desired with excellent written, verbal, and presentation skills.
• Professional appearance and demeanor as the face of the company.
• Infocomm certification; CTS minimum, CTS-D/I a plus.
• Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above.
• Biamp, Shure, Dante, and QSC certifications.
• Experience with Cisco, Polycom, and Lifesize videoconferencing endpoints.
• Experience with major vendor endpoint devices.
• Experience with CAD packages like Visio and Stardraw.
• Knowledge of AV connectors and cables.
• Proficiency in Excel and other Microsoft products.
• Able to work independently or as part of a team.
• Willingness to travel 50-75% of the time.
• Must pass a background check.

Benefits

• A mix of remote troubleshooting and onsite commissioning.
• Work with cutting-edge A/V technologies.
• Opportunities for growth in a dynamic environment.
• Moderate travel required.