Senior Emergency / After-Hours Consultant - Remote

Posted 12 weeks ago

Customer Service

Full Time

South Africa

Client Servicing

Customer Service Skills

After-hours Experience

Overview

Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant, who has experience in client servicing and has outstanding customer service skills. Suitable candidates will service the after-hours facility.

In Short

Manage time effectively while delivering expertise to travellers.
Process driven approach to work.
Respectful to clients, colleagues, and suppliers.
Adhere to company values.
Work well under pressure.
Resolve urgent matters and offer alternative solutions promptly.
Ability to work independently.
Previous experience in after-hours service is essential.

Requirements

Experience in client servicing.
Outstanding customer service skills.
Ability to manage time effectively.
Process driven mindset.
Respectful demeanor.
Ability to work under pressure.
Problem-solving skills.
Independent work capability.
Essential after-hours experience.

Benefits

Opportunity to work in a dynamic environment.
Engagement with diverse clients.
Professional development opportunities.
Supportive team culture.

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Cullinan Holdings

Cullinan Holdings is a leading travel and tourism company that encompasses a variety of brands, including Thompsons Travel. The company is dedicated to providing exceptional customer service and expertise in travel management, particularly in urgent and after-hours situations. With a focus on client satisfaction, Cullinan Holdings values respect, process-driven approaches, and the ability to work under pressure, ensuring that travelers receive timely and effective solutions to their needs.

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C.H