Senior Manager, Services Communications - Remote

Overview

The Senior Manager, Services Communications at CrowdStrike plays a crucial role in guiding strategic messaging during cybersecurity incidents, ensuring effective communication and support for customers during crises.

In Short

• Lead communications strategies during active incident response engagements.
• Translate technical findings into clear messaging for various audiences.
• Advise on disclosure timing and communication strategies.
• Develop standardized communication materials.
• Identify media narratives related to cybersecurity.
• Coordinate with external counsel for alignment and confidentiality.
• Maintain relationships with crisis communications firms.
• Support the development of scalable communication models.
• Collaborate with internal teams including Legal and Customer Success.
• Manage high-stakes communications with senior executives.

Requirements

• 10+ years in crisis and corporate communications.
• Experience managing cyber or technology incidents.
• Strong technical understanding of cybersecurity.
• Exceptional written and verbal communication skills.
• Ability to lead under pressure and manage multiple stakeholders.
• Experience advising senior executives.

Benefits

• Remote-friendly and flexible work culture.
• Competitive compensation and equity awards.
• Comprehensive wellness programs.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with amenities.