Social Service Advocate - Long-Term Care Ombudsman Program - Remote

Overview

The Social Service Advocate in the Long-Term Care Ombudsman Program is responsible for investigating and resolving complaints made by or on behalf of residents in nursing and residential care homes, ensuring that their rights and quality of life are maintained.

In Short

• Investigate and resolve complaints for residents in long-term care facilities.
• Provide education, advocacy, and mediation services.
• Conduct regular visits to facilities and residents.
• Document activities and maintain professional relationships.
• Attend training and staff meetings.
• Must have a Bachelor's degree in a related field.
• Minimum of three years of relevant experience required.
• Must be certified or able to complete certification as a Long-Term Care Ombudsman.
• Strong communication skills are essential.
• Must travel within Riverside County frequently.

Requirements

• Bachelor’s degree in social work or related field.
• Three years of experience in long-term care advocacy or related areas.
• Certification as a Long-Term Care Ombudsman preferred.
• Strong interpersonal and communication skills.
• Experience with case management and client advocacy.
• Bilingual in Spanish is a plus.
• Ability to manage time and projects effectively.
• Valid California driver’s license required.
• Proficient in Microsoft Office.
• Must pass a background check.

Benefits

• Flexible work schedule with part-time/full-time options.
• Hybrid remote work available.
• Opportunity to make a positive impact in the community.
• Ongoing training and professional development.
• Supportive work environment.