Technical Communication Intern - Remote

Overview

The Technical Communication Intern provides support to the Education team by creating and maintaining product documentation and education materials for ConnectWise University. This role will assist with creating HTML emails for product releases, develop in-app messages, help with UI/UX verbiage as well as peer review content.

In Short

• Designs, develops, and sends partner-facing HTML emails regarding ConnectWise product releases and notifications.
• Assists with updating product documentation in help authoring platforms.
• Works ticket requests from internal teams and partners to update and create guides, how to articles, FAQs and release notes.
• Peer reviews, edits, and improves education assets and deliverables.

Requirements

• Excellent verbal and written communication skills such as, grammar, formatting, spelling, and proofreading knowledge.
• English writing skills for global customer audience.
• Ability to simplify and break down complex steps and technical steps that are easy to understand.
• Ability to work independently or collaboratively on documentation projects.
• Knowledge on how to conduct peer reviews, give feedback, and listen with empathy.
• Ability to research, troubleshoot, and problem-solve to help resolve tickets and requests for colleagues and partners.
• Self-starter with excellent time management and prioritization skills.

Benefits

• Opportunity to work in a community-driven software company.
• Gain experience in technical communication and documentation.
• Collaborate with a diverse team of professionals.
• Flexible working conditions with hybrid options.