Manager, Remote Support

Posted Yesterday

DevOps / Sysadmin

Full Time

India

Overview

The Manager, Remote Support at Condé Nast will lead a global support team, providing first and second line support for Mac and Windows systems, while managing a team of support engineers across different time zones.

In Short

Lead and manage a team of support engineers.
Provide 1st and 2nd line support remotely.
Experience with Mac and Windows systems is essential.
Handle performance, scheduling, and workload management.
Monitor and escalate support issues as needed.
Champion IT security and protect company IP.
Excellent troubleshooting and communication skills required.
Willingness to work UK and possibly U.S. hours.
Experience with ServiceNow and ITIL processes preferred.
Provide ad-hoc audio/visual support for various events.

Requirements

Solid experience in leading support teams.
Proficiency in Windows and Mac OS.
Knowledge of Active Directory Administration.
Strong network troubleshooting skills.
Experience with G-Suite and Office365.
Ability to work under SLA’s and ITIL based processes.
Excellent customer service skills.
Experience with remote support tools like Bomgar.
Ability to work collaboratively with other teams.
Experience in troubleshooting mobile devices.

Benefits

Opportunity to work with a global media company.
Exposure to digital publishing on a global scale.
Flexible working hours.
Collaborative work environment.
Commitment to diversity and inclusion.
Access to various training and development programs.
Engagement with iconic media brands.
Competitive compensation package.
Opportunities for career advancement.
Participation in innovative projects.

C.N.I.P.L.

CONDE NAST (INDIA) PVT LTD - 30361

Condé Nast (India) Pvt Ltd is a prominent global media company renowned for producing high-quality content that reaches over 1 billion consumers across 32 territories through various platforms, including print, digital, video, and social media. With a prestigious portfolio that includes iconic brands such as Vogue, Vanity Fair, GQ, and The New Yorker, Condé Nast sets the standard for publishing excellence. Headquartered in New York and London, the company operates in 28 markets and is committed to delivering influential content and brand experiences. As part of a major digital business transformation, Condé Nast is focused on unifying its technology platforms and enhancing its digital capabilities, making technology a key component of its future success. The company values diversity and recognizes the impact of its brands in shaping culture and driving positive change.

Share This Job!

Save This Job!

C.N.I.P.L.