Site Reliability Engineer - Remote

Overview

Commit is a global technology services company with a rapidly expanding. As an AWS Premier Tier services partner with over 700 in-house engineers, we are looking to continue growing adding a Site Reliability Engineer to lead our delivery for customers looking to migrate to AWS & GCP.

In Short

• Work with customers to understand their use of AWS services.
• Act as an advocate for customers, reporting areas for improvement.
• Seek solutions to customer needs and communicate trends to leadership.
• Assist with customer communication during AWS critical launches.
• Develop detailed knowledge about specific product lines.
• Update internal knowledge reference pages.
• Identify opportunities for improvement.

Requirements

• Significant experience in Cloud Provider MSP/partner.
• Monitoring enhancements for managed services customers.
• Main POC for the customer.
• Track & execute planned activities.
• Technical point of escalation for support cases.
• Some college experience in a technical field.
• Excitement to learn new technologies.
• Excellent oral and written communication skills.
• Proven success in a fast-paced support environment.
• Experience building or hosting a website.

Benefits

• Opportunity to work with a global technology services company.
• Be part of a rapidly expanding team.
• Work remotely.
• Engage with large Hi-Tech and Enterprise customers.
• Develop skills in cloud technologies.