Concierge - Remote

Overview

The Concierge serves as the primary point of contact for homeowners & vendors, handling a range of responsibilities including responding to questions about the owner’s home or appliances, sourcing vendors and coordinating appointments, and managing home-related tasks through an on-the-ground handyman.

In Short

• Serve as the go-to Concierge for homeowners, helping solve problems.
• Manage home service requests, coordinating repairs and appointments.
• Provide recommendations to homeowners based on vendor comparisons.
• Communicate clearly and friendly, aligning with Casa’s voice.
• Act as a resource for the Concierge team on homeowner concerns.
• Provide feedback to improve product and internal processes.
• Share learnings from escalations to help the broader team.
• Build and maintain documentation for visibility and handoff.
• 2-5 years of relevant experience in hospitality or management.
• Strong written and verbal communication skills.

Requirements

• Great problem-solving skills with creative solutions.
• Detail-oriented with excellent follow-through.
• Experience in designing and building processes.
• Long-term view decision-making as if it were your own business.
• Ability to work remotely in the US.

Benefits

• Work remotely from anywhere in the US.
• Be part of a fast-paced and innovative company.
• Opportunity to shape processes and company culture.