Remote Bilingual Spanish/English Speaking Customer Service Representative

Overview

As a Remote Bilingual Spanish/English Speaking Customer Service Representative, you will provide first-line support to clients' employees regarding their benefit programs, ensuring a seamless experience.

In Short

• Provide comprehensive assistance to callers regarding benefit programs.
• Support members in filing claims and updating information.
• Manage high call volumes while maintaining professionalism.
• Act as a liaison for escalated issues.
• Participate in outreach campaigns to strengthen client relationships.
• Collaborate with account specialists and managers.
• Maintain detailed call logs for follow-up.
• Work in a dynamic and supportive team environment.
• Flexibility to accommodate both office and remote work preferences.
• Engage in meaningful work impacting client satisfaction.

Requirements

• Exceptional communication skills.
• Basic understanding of employee benefits and insurance terminology.
• Proficiency with CRM platforms and Microsoft Office.
• Ability to manage high call volumes effectively.
• Team player with a collaborative mindset.
• Experience with office technologies.

Benefits

• Competitive salary plus benefits.
• Opportunities for professional growth.
• Culture that values work-life balance.
• Engagement in meaningful work.