Salesforce Service Cloud Developer With Chat Experience - Remote

Overview

Capgemini is looking for an experienced Salesforce Service Cloud Developer with expertise in Chat functionalities to enhance customer service experiences.

In Short

• Develop and optimize Salesforce Service Cloud solutions.
• Implement and maintain chat features within Salesforce.
• Integrate third-party chat solutions with Salesforce.
• Collaborate with business stakeholders for technical solutions.
• Conduct testing and debugging of chat functionalities.
• Participate in Agile development processes.
• Provide ongoing support for Service Cloud deployment.
• Stay updated on Salesforce releases and features.
• Work closely with cross-functional teams.
• Flexible working hours with potential for remote work.

Requirements

• 5–7 years of experience in Salesforce Service Cloud.
• 3–5 years specializing in chatbot development.
• Bachelor’s degree in Computer Science or related field.
• Salesforce Certified Service Cloud Consultant certification preferred.
• Proficiency in Salesforce Lightning, Apex, and Visualforce.
• Intermediate knowledge of system integration and messaging platforms.
• Strong analytical skills and technical expertise.
• Ability to troubleshoot and optimize implementations.
• Experience with web technologies such as HTML, CSS, and JavaScript.
• Passion for enhancing user experiences and operational efficiency.

Benefits

• Flexible working hours.
• Potential for remote work.
• Opportunity to work with a dynamic team.
• Contribute to innovative customer service solutions.
• Work with one of the largest insurers in the United States.
• Engage in cross-functional collaboration.
• Access to ongoing training and development.
• Participate in Agile methodologies.
• Be part of a large insurance group.
• Work on cutting-edge Salesforce technologies.