Bilingual Inside Sales Representative - Remote

Overview

We are seeking a proactive, bilingual Inside Sales Representative to join our team and play a pivotal role in optimizing our sales operations. This individual will serve as the essential connection between customer care (CC) and field representatives, ensuring efficient communication, lead nurturing, and appointment confirmations.

In Short

• Conduct pre-inspection calls to confirm appointment date and time.
• Conduct post-inspection follow-ups to gather feedback on the inspector and overall customer experience with client.
• Verify leads to prevent no-shows and enhance the customer journey.
• Receive all inbound calls from the Call Center Leads to avoid appointment cancellation confusion.
• Maintain engagement with leads through consistent follow-ups.
• Promote financing options where applicable to support sales goals.
• Rehash closed-lost leads and follow up on future opportunities.
• Act as a liaison between customer care and field representatives.
• Perform courtesy calls, appointment confirmations, and lead nurturing efforts.
• Audit all Zoho CRM pipelines to ensure job files are correctly moved.

Requirements

• Proven "sales DNA" with a strong understanding of sales processes.
• Bilingual (English and Spanish preferred).
• Proactive, fast learner with excellent memory retention.
• Strong organizational skills with the ability to manage tasks independently.
• Excellent communication and interpersonal skills.

Benefits

• Self-motivated with no need for micromanagement.
• Detail-oriented and committed to maintaining accurate records.