Salesforce Administrator - Remote

Overview

As Mid-Level Salesforce Administrator, you’ll play a vital role at Broadvoice, improving and enhancing the Salesforce platform while ensuring user satisfaction.

In Short

• Manage user and license setup, roles, and permissions.
• Implement Salesforce configuration changes and manage sandbox environments.
• Gather requirements and design scalable solutions.
• Maintain data quality and implement automation rules.
• Provide user support and manage support tickets.
• Document technical processes and solutions.
• Work with integrated applications like Forms Assembly, HubSpot, and Jira.
• Communicate effectively with stakeholders at all levels.
• Conduct proactive system maintenance and security reviews.
• Report directly to the Business Systems Manager.

Requirements

• 2+ years of hands-on Salesforce Administration experience.
• Strong knowledge of Salesforce products, including Sales Cloud and Service Cloud.
• Bachelor’s/Postgraduate degree or professional qualification.
• Trailhead Badges/Super Badges.
• Certified Salesforce Administrator (desirable).
• Experience in change management and governance.
• Excellent relationship-building skills.
• Proficient in English, both written and spoken.
• Experience with Jira and Confluence.
• Active in the Salesforce community (desirable).

Benefits

• Flexible working hours and remote work options.
• Support for personal and professional development.
• Part of a multicultural and multilingual team.
• Employee satisfaction is a priority.
• Warm and welcoming team environment.