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Regional Service Delivery Director - APAC - Remote

Posted 5 days ago
Project Management
Full Time
Australia

Overview

An exciting opportunity for a Regional Service Delivery Director to lead customer-facing technical teams within the APAC region at Broadsign, a global software company.

In Short

  • Lead and elevate customer-facing technical teams in APAC.
  • Ensure exceptional customer experiences from onboarding to support.
  • Develop a regional service delivery strategy focused on customer satisfaction.
  • Manage and mentor diverse teams including pre-sales and technical support.
  • Drive product adoption and customer success initiatives.
  • Collaborate with Sales and Account Management for growth strategies.
  • Establish KPIs and report on team performance.
  • Advocate for APAC customer needs within the organization.
  • Work closely with global services leaders for alignment.
  • Foster a high-performance culture focused on continuous improvement.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 5+ years in customer-facing technical roles, 3 years in leadership.
  • Experience managing diverse technical teams.
  • Strong understanding of software implementation methodologies.
  • Excellent communication and presentation skills.
  • Ability to develop and implement strategic initiatives.
  • Strong analytical and problem-solving skills.
  • Ability to thrive in a fast-paced environment.

Benefits

  • $500 annual Wellness fund for mental/physical health.
  • Additional week of annual leave and paid training days.
  • Remote work options available.
  • Parental leave salary supplement.
  • Training and development opportunities with a yearly budget.

Broadsign

Broadsign

Broadsign is a dynamic and growing software company dedicated to simplifying the buying, selling, and delivery of out-of-home and retail media. With a mission to empower leading media companies worldwide, Broadsign provides innovative software solutions that facilitate impactful advertising campaigns. The company is recognized for its strong product suite, high customer loyalty, and a collaborative leadership culture. As a global tech leader, Broadsign offers exciting opportunities for growth and development, fostering a diverse and inclusive environment that values different backgrounds and experiences.

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