Baggage Specialist - Remote

Overview

As a Baggage Specialist at Breeze Airways, you will play a vital role in ensuring a positive travel experience for our guests by resolving baggage issues and providing support through various digital channels.

In Short

• Resolve baggage issues affecting operations.
• Liaise with the Guest Empowerment Team and stations.
• Monitor email correspondence regarding baggage.
• Coordinate with business partners for baggage delivery fees.
• Perform additional duties as required.
• Develop working relationships with inter-departmental contacts.
• Act as a liaison for inter-departmental projects.
• Ensure clear communication regarding baggage.
• Maintain reference materials.
• Achieve performance measures aligned with company values.

Requirements

• High School Diploma or GED.
• Two years of airline customer service experience.
• Experience in Baggage Service Office or similar role.
• Ability to work well under pressure and prioritize tasks.
• Strong attention to detail and organizational skills.
• Self-starter with a positive attitude.
• Ability to work shift hours, including nights and weekends.
• Legally eligible to work in the location.
• Must be at least 18 years old.
• Identify and report safety concerns.

Benefits

• Health, Vision, and Dental insurance.
• Health Savings Account with employee match.
• 401K with employee match.
• Paid Time Off (PTO).
• Travel benefits on Breeze and other airlines.