Personal Injury Operations Associate - Remote

Overview

The Personal Injury Operations Associate plays a key role in supporting the growth and goals of the personal injury department at Brainstim Centers, Inc. This predominantly remote position requires a motivated professional with process management experience and strong communication skills.

In Short

• Support the personal injury department's growth and goals.
• Engage in patient scheduling and communication with case managers.
• Monitor patient processes and report to management.
• Demonstrate attention to detail and operational expertise.
• Collaborate with law firm staff on time-sensitive communications.
• Provide empathetic communication with patients.
• Handle invoicing and billing processes.
• Possess knowledge of medical and psychiatric terminology.
• Work effectively in a fast-paced environment.
• May advise on procedural needs with patients.

Requirements

• Bachelor’s degree in relevant fields encouraged.
• 5-7 years of experience in detail-oriented roles.
• Experience in high-demand, consumer-facing positions.
• Ability to communicate effectively and de-escalate situations.
• Self-motivated with strong problem-solving skills.
• Languages: Russian and Spanish are highly desirable.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaboration with caring and motivated colleagues.
• Room for growth within the organization.