Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

Overview

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

In Short

  • Effectively handles inquiries and requests from corporate and professional traders
  • Continuously upgrade skill sets
  • Lead by example to demonstrate full ownership of outstanding customer service
  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
  • Cross-team interactions

Requirements

  • Self-driven and motivated
  • Experience in customer support
  • Strong communication skills
  • Ability to handle inquiries from traders
  • Commitment to continuous learning

Benefits

  • Work in a globally distributed team
  • Opportunity to contribute to an innovative industry
  • Flexible working environment
  • Supportive company culture
  • Potential for career growth
Bitfinex logo

Bitfinex

Bitfinex is a pioneering digital asset trading platform established in 2012, designed to cater to the growing demand for cryptocurrency trading. With a focus on providing state-of-the-art services for digital currency traders and global liquidity providers, Bitfinex has solidified its reputation as a leading platform for both individual traders and institutions. The company is committed to creating a free and accessible global digital economy by disrupting traditional financial services. Operating entirely remotely, Bitfinex fosters a culture of autonomy and lifelong learning among its team members, who are encouraged to take ownership of their work and contribute to innovative product development. The company prioritizes security and scalability in its backend services, ensuring a seamless and secure trading experience for its users.

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