Senior Manager, Technology Support Services - Remote

Overview

Aviso Wealth is dedicated to improving the financial well-being of Canadians. We are looking for a Senior Manager, Technology Support Services to lead and enhance our IT support across all lines of business.

In Short

• Lead all aspects of end user computing functions.
• Drive Aviso's expansion with best-in-class information technology.
• Ensure team achieves service targets through mentorship.
• Collaborate with IT leadership to streamline processes.
• Manage software versions, upgrades, and compliance.
• Provide leadership and support related to incident prioritization.
• Identify opportunities for automation of technology processes.
• Lead metrics and trend reporting for executive dashboards.
• Review incident trends to identify systemic issues.
• Ensure customer satisfaction survey results are actioned.

Requirements

• Strong commitment to service excellence and client-centric solutions.
• Ability to execute and achieve goals in a dynamic environment.
• Collaborative mindset with a focus on team contributions.
• Leadership qualities with a focus on mentoring and coaching.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity for professional growth and development.
• Be part of a culture that values partnership and community.