Customer Service Representative - Remote

Overview

Avanceon is a leading innovator in technology-driven manufacturing, transforming the production of essential products for a sustainable future. Our mission is to leverage technology through collaboration and innovation to transform the manufacturing of essential products.

In Short

• Seeking a highly skilled and customer-focused Customer Service Representative.
• First point of contact for customers, providing expert support.
• Build and preserve relationships with customers through professional service.
• Respond to customer inquiries via phone, email, and chat.
• Process customer orders, changes, and follow-ups.
• Handle customer complaints and concerns.
• Maintain accurate records of customer interactions using CRM.
• Collaborate with team members to address customer issues.
• Follow up on customer issues to ensure resolution.
• Full-time and part-time positions available.

Requirements

• 1-2 years of experience in customer service or related field.
• Excellent written and verbal communication skills.
• Flexibility to adapt to changes in a dynamic work environment.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and CRM systems.

Benefits

• Competitive hourly rate: $40.00 - $45.00 per hour.
• Comprehensive benefits package including 401(k) with company match.
• Dental, health, and vision insurance.
• Flexible schedule with remote work options.
• Paid time off (PTO).
• Career growth opportunities and continuous training.
• Tuition Assistance Program.