Product Definition Analyst - Remote

Overview

The Product Definition Analyst plays a central role in ensuring the stability of the production platform by analyzing customer incidents and providing high-quality support and advice.

In Short

• Analyze customer incidents to improve software performance.
• Collaborate with R&D teams globally.
• Lead incident investigations and problem resolutions.
• Implement solutions to prevent future incidents.
• Display excellent analytical skills in payment systems.
• Adapt to a complex and dynamic environment.
• Communicate effectively with customers and colleagues.
• Work from anywhere with flexible teleworking options.
• Participate in professional development and training.
• Enjoy a diverse and inclusive workplace.

Requirements

• Familiarity with Amadeus customer support processes.
• Strong collaboration skills.
• Excellent verbal and written communication skills.
• Strategic thinking aligned with business objectives.
• Previous experience in the payment industry is a plus.

Benefits

• Competitive remuneration and bonuses.
• Flexible teleworking from 1 to 3 days per week.
• Home office set-up premium and monthly allowance.
• 6 weeks holiday, pension contribution, and healthcare insurance.
• Access to training and professional development.
• Diverse and inclusive workplace environment.
• On-site amenities including sports and relaxation areas.