Incident/Run Manager - Remote

Overview

The Incident/Run Manager will be part of the project team to collaborate with the business and partners, ensuring effective management of support activities and continuous improvement.

In Short

• Manage daily support activities and performance reviews.
• Implement user autonomy and provide knowledge documentation.
• Validate new support areas and prioritize escalations.
• Identify recurring issues and define improvement plans.
• Lead operational committees and monitor support activities.
• Ensure effective communication of incidents and crises.
• Control adherence to service level agreements (SLA).
• Facilitate continuous improvement initiatives.
• Coordinate with cross-functional teams.
• Manage the end-to-end support process.

Requirements

• Master's degree in Computer Science or related field.
• 3 to 5 years of experience in a similar role.
• Fluency in French and operational English.
• Strong interpersonal skills and team spirit.
• Ability to adapt to diverse topics and challenges.
• Experience in support activity management.
• Knowledge of IT service management processes.
• Analytical skills to identify impacts and risks.
• Experience in leading improvement initiatives.
• Ability to communicate effectively across teams.

Benefits

• Diverse career paths and internal mobility opportunities.
• Certified training and development programs.
• Regular events to promote well-being and performance.