Ops Reporting Analyst - Remote

Overview

The Ops Reporting Analyst at AIG plays a crucial role in managing risk and providing exceptional service in Claims. This position involves maintaining communication with external law firms and ensuring customer requests are handled promptly.

In Short

• Serve as the main contact for external law firms.
• Resolve customer requests promptly.
• Document information accurately.
• Prepare reports and presentation materials.
• Maintain communication regarding updates and issues.
• Research internal systems for necessary information.
• Escalate sensitive issues to management.
• Provide guidance on company policies.
• Engage with stakeholders effectively.
• Work in a fast-paced environment.

Requirements

• Bachelor’s degree required.
• Experience in Shared Services or BPO preferred.
• Proficient in Microsoft Office Suite.
• Experience in claims processing is a plus.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Able to multitask in a fast-paced environment.
• Analytical and problem-solving skills required.
• Ability to provide effective training or documentation.
• Resilient and motivated to work under pressure.

Benefits

• Comprehensive benefits package.
• Focus on health and wellbeing.
• Investment in professional development.
• Culture of inclusion and belonging.
• Support for community involvement.