Amazon Account Health Manager - Remote

Overview

Join our team as an Amazon Account Health Manager and play a key role in keeping our Amazon account clean, compliant, and running smoothly across multiple marketplaces. If you thrive in fast-paced environments and love solving listing or account issues before they become problems, this role is for you.

In Short

• Maintain Account Health: Monitor dashboards daily, resolve violations quickly, and ensure the account stays in “green” status across US, CA, and AU.
• Fix Listing & Catalog Issues: Resolve suppressed, inactive, stranded, or incorrectly linked listings; manage variations; and use flat files or bulk uploads when needed.
• Manage Case Logs: Handle Amazon cases from start to finish—opening, following up, escalating, and ensuring full resolution.
• Support Product Launches: Prepare listings for new launches, ensuring clean setup, proper linking, compliance, and keyword readiness.
• Reporting & Visibility: Provide clear daily updates, track ongoing issues, and maintain simple dashboards and trackers.

Requirements

• 2+ years managing Amazon FBA & Seller Central accounts at a high level.
• Strong understanding of account health, case management, and listing troubleshooting.
• Ability to work with flat files, fix catalog structure, and manage parent–child variations.
• Strong proficiency in Microsoft Excel (advanced functions & data analysis).
• Experience leveraging AI tools or automation in account management is a plus.
• Detail-oriented with a high sense of accountability—you own your work.
• Exceptional communication skills—you anticipate problems before they arise.
• Organized, efficient, and results-driven.

Benefits

• Working completely remote
• 15 Paid leave days
• Annual (performance-based) salary increase policy
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team