AV Analyst - Remote

Overview

The AV Analyst role at HUB International involves providing customer service and technical support for AV installations, ensuring optimal system performance, and assisting in project deployments.

In Short

• Provide day-to-day remote operational support of AV equipment.
• Assist in performance monitoring and capacity planning.
• Act as an escalation point for the ServiceDesk.
• Participate in planning and deployment of device installations.
• Communicate effectively with users and team members.
• Document analysis and recommendations for technology.
• Facilitate the adoption of new technologies.
• Assist with audits to meet cost containment goals.
• Support overall IT team performance.
• Engage in mentoring from senior team members.

Requirements

• Strong written and oral communication skills.
• Strong troubleshooting and problem-solving abilities.
• Advanced knowledge of Excel techniques.
• Well-organized and detail-oriented.
• Prefer 3+ years of previous IT help experience.
• Familiar with change management and incident tracking.
• Associate degree (2-year degree) required.

Benefits

• Comprehensive health/dental/vision/life/disability insurance.
• FSA and HSA accounts.
• 401(k) accounts.
• Paid-time-off benefits including vacation and sick days.
• Eligible bonuses, equity, and commissions for some positions.