Product Management Director - Remote

Overview

We are seeking a passionate, experienced product leader to drive the continued success of Salesforce’s market-leading Field Service product, focusing on the EMEA region.

In Short

• Drive product adoption of Salesforce Field Service.
• Create scalable processes and assets.
• Work with cross-functional teams on customer engagements.
• Own the engagement strategy for the Field Service Product team.
• Represent Salesforce as a product expert.
• Deliver enablement content for customer success.
• Evangelize innovation in Field Service.
• Feed strategic customer requirements into the Product team.
• Drive resolution of strategic customer requests.
• High energy and passion for the job.

Requirements

• 5+ years of Field Service / Customer Service domain experience.
• Experience presenting to C-suite executives.
• Strong organizational and analytical skills.
• Excellent written and oral communication skills.
• Experience in gathering customer needs into product requirements.
• B.S. degree in Computer Science, MIS or related degree preferred.
• Salesforce Admin, Service Cloud Consultant, and Field Service Consultant Certifications.
• Experience in key industry verticals like manufacturing, utilities, and healthcare.

Benefits

• Inclusive recruitment process.
• Commitment to drive Equality in communities and workplaces.
• Equal pay and inclusive benefits.
• Employee resource groups.
• Opportunities for career growth.