Senior Product Manager, Fundraising CRM - Remote

Overview

The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge. The Senior Product Manager is responsible for overseeing the development, strategy, and growth of our Customer Relationship Management (CRM) system, CiviCRM. Reporting to the Director of Fundraising Technology, the Senior Product Manager, CRM will be responsible for the development, strategy and growth of the CRM system and supporting fundraising colleagues by ensuring that our CRM enables fundraising objectives and strategies.

In Short

• Define and champion the product vision and strategy for the CRM system.
• Develop and maintain a CRM product roadmap.
• Engage with CRM users to understand goals and workflows.
• Train and mentor teams in the use of CiviCRM.
• Drive the integration of CRM with other tools and platforms.
• Participate in sprint planning for CRM tasks.
• Evaluate CRM products and stay updated with product updates.
• Collaborate with upstream CiviCRM teams.
• Experience with product management and strategy.
• Strong communication and project management skills.

Requirements

• 3-5 years of experience in product management.
• Proven project, communication, and time management skills.
• Ability to work with multiple teams and technologies.
• Outstanding written and verbal communication skills.
• Experience with data analysis for product decisions.
• Deep understanding of fundraising operations.
• Comfortable in a collaborative environment.
• Ability to lead cross-functional teams.
• Fluency in a language other than English is a plus.
• Experience working in a global organization.

Benefits

• Competitive salary based on skills and experience.
• Remote-first work environment.
• Diverse and inclusive workplace culture.
• Opportunities for personal and professional growth.
• Engagement in meaningful work supporting free knowledge.