Client Services Representative - Remote

Overview

The Client Services team at Unchained has a passion to help our clients by providing exceptional support and service for our suite of bitcoin financial services. From Custody Support and IRA Operations to Lending Operations, Trading Operations and Platform Operations, our frontline team is no stranger to providing white glove service to our clients.

In Short

• Provide exceptional support and service for bitcoin financial services.
• Strong sense of ownership and desire to learn and grow.
• Opportunities for vertical growth within the company.
• Excellent client service skills required.
• Strong written and verbal English communication skills.
• Understanding of bitcoin terminology and security models.
• 2+ years of experience in financial services or customer support.
• Ability to manage details and juggle multiple priorities.
• Remote work flexibility offered.
• Company paid medical, dental, and vision coverage.

Requirements

• Excellent client service skills.
• Strong written and verbal English communication skills.
• Desire to work at a bitcoin-focused company.
• Understanding of bitcoin terminology and security models.
• 2+ years of experience in financial services or customer support.
• Computer literacy and ability to learn new software.
• Security and privacy-minded.
• Ability to make quick decisions autonomously.
• Ability to manage details and juggle multiple priorities.
• Must live in the United States.

Benefits

• Company paid medical, dental, and vision coverage.
• 401k with employer match.
• Employee stock options.
• Unlimited PTO.
• Training & development opportunities.
• Remote work flexibility.