Patient Support Representative - Work from Home - Remote

Overview

The Patient Support Representative will assist potential and existing patients by responding to inquiries, managing leads, and providing excellent customer service, all while working from home.

In Short

• Respond to and convert enquiries received through various marketing channels.
• Provide information about chiropractic services.
• Manage incoming leads and follow up professionally.
• Reactivate previous patients through outreach campaigns.
• Maintain accurate records in the lead management system.
• Track and report on lead conversion rates.
• Schedule consultations and follow-up appointments.
• Coordinate with clinic staff for scheduling.
• Handle payment transactions for consultations.
• Deliver excellent customer service and address issues promptly.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer service or sales.
• Ability to manage multiple tasks and priorities.
• Proficient in using lead management systems.
• Detail-oriented with strong organizational skills.

Benefits

• Work from home flexibility.
• Opportunities for professional growth.
• Supportive team environment.
• Competitive compensation package.