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Patient Support Representative - Work from Home - Remote

Posted 3 days ago
Customer Service
Full Time
Philippines

Overview

The Patient Support Representative will assist potential and existing patients by responding to inquiries, managing leads, and providing excellent customer service, all while working from home.

In Short

  • Respond to and convert enquiries received through various marketing channels.
  • Provide information about chiropractic services.
  • Manage incoming leads and follow up professionally.
  • Reactivate previous patients through outreach campaigns.
  • Maintain accurate records in the lead management system.
  • Track and report on lead conversion rates.
  • Schedule consultations and follow-up appointments.
  • Coordinate with clinic staff for scheduling.
  • Handle payment transactions for consultations.
  • Deliver excellent customer service and address issues promptly.

Requirements

  • Strong communication and interpersonal skills.
  • Experience in customer service or sales.
  • Ability to manage multiple tasks and priorities.
  • Proficient in using lead management systems.
  • Detail-oriented with strong organizational skills.

Benefits

  • Work from home flexibility.
  • Opportunities for professional growth.
  • Supportive team environment.
  • Competitive compensation package.
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Twoconnect

Twoconnect is a forward-thinking company focused on leveraging data analytics to drive business success. With a commitment to creating interactive and visually appealing dashboards, Twoconnect empowers organizations to make informed decisions through effective data visualization. The company emphasizes collaboration with stakeholders to understand their needs and ensure that the solutions provided align with business objectives. By adhering to best practices in data governance and providing training to end-users, Twoconnect fosters a culture of data-driven decision-making while continuously innovating with the latest Power BI features.

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