Remote Otter LogoRemoteOtter

Remote Client Experience Consultant

Posted 3 weeks ago
Customer Service
Contract
USA

Overview

This role involves providing personalized consulting services to clients planning vacations, cruises, and group itineraries in a remote setting.

In Short

  • Consult with clients to understand their travel preferences and goals.
  • Research destinations and current promotions.
  • Design customized travel itineraries.
  • Coordinate various travel reservations.
  • Maintain accurate records of client communications.
  • Build long-term client relationships.
  • Participate in ongoing training and development.
  • Work independently in a remote environment.
  • Utilize technology for client management.
  • Provide high-touch service to enhance client experiences.

Requirements

  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple requests simultaneously.
  • Professional demeanor and customer-service mindset.
  • Comfortable in a remote work environment.
  • Proficiency with email and online research.
  • Ability to work independently.
  • Reliable internet connection and personal computer.
  • Experience in customer service or hospitality is beneficial.
  • Willingness to engage in training and development.

Benefits

  • Flexible remote work environment.
  • Independent contractor opportunity.
  • Structured onboarding and professional development.
  • Access to booking platforms and supplier partnerships.
  • Mentorship and team support.
  • Opportunity to build a client base.
  • Performance-based earnings structure.
Travel With Lani logo

Travel With Lani

Travel With Lani is a remote-based consulting team dedicated to vacation, cruise, and group itinerary planning. The company focuses on delivering personalized, high-touch service to help clients create seamless and memorable travel experiences. As a growing organization, Travel With Lani offers flexible, independent opportunities for motivated individuals to assist clients in planning and coordinating trips worldwide. The team emphasizes building long-term client relationships and provides comprehensive training and support to ensure success in a technology-driven environment.

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