Data Entry Clerk - Remote

Overview

The Data Entry Clerk is responsible for providing an outstanding telephone experience to prospective clients and plays a vital role in determining client satisfaction.

In Short

• Handle a high volume of incoming calls.
• Accurately apply the firm's criteria to callers' circumstances.
• Perform multiple activities while engaged with callers.
• Effectively communicate next steps for legal representation.
• Explain when the firm cannot assist a prospective client.
• Perform administrative duties related to customer service.
• Treat all calls with care and compassion.

Requirements

• Excellent oral and written communication skills.
• Ability to convey confidence and empathy over the phone.
• Ability to multi-task.
• Knowledge of Microsoft Windows/Office.
• Bilingual (Spanish) is a plus.

Benefits

• Opportunity to work in a supportive environment.
• Gain experience in client interaction and customer service.