After Hours Dispatcher - Remote

Overview

The After Hours Dispatcher is a crucial role responsible for managing emergency service calls during non-business hours, ensuring customer needs are met promptly and efficiently.

In Short

• Answer inbound service calls during evening, overnight, and weekend hours.
• Evaluate customer needs and determine the appropriate response level.
• Dispatch on-call technicians for emergencies.
• Communicate with customers and field staff to set expectations.
• Update call details in the system accurately and in real-time.
• Monitor technician status and job progress.
• Handle high-stress situations with professionalism.
• Maintain confidentiality and professionalism at all times.

Requirements

• Previous dispatch or customer service experience required.
• Strong communication and decision-making skills.
• Ability to remain calm and organized under pressure.
• Comfortable with scheduling or dispatching software.
• Detail-oriented and able to multitask.
• Reliable internet access for remote work.
• Availability for evening, overnight, and weekend shifts.
• Knowledge of HVAC, plumbing, or electrical services is a plus.

Benefits

• Competitive pay with shift differentials for nights and weekends.
• Career growth opportunities with promotions from within.
• Training and support provided.
• Company equipment provided for remote roles.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A team culture that values contributions.