Call Center Agent as Initial Consultant for Companies in Crisis Situations - Remote

Overview

This role involves being the first point of contact for entrepreneurs in crisis situations, focusing on empathetic and solution-oriented communication to help them find their way back to success.

In Short

• Research companies that need support.
• Make telephone contact with interested parties.
• Conduct advisory discussions via video conference.
• Hand over companies to colleagues for on-site assistance.

Requirements

• Communication Strength: Ability to respond clearly and empathetically to the needs of entrepreneurs.
• Analytical Thinking: Recognize the causes of problems and formulate possible solutions.
• Consulting Skills: Capable of offering solutions and building trust.
• Trustworthiness: Handle sensitive information responsibly and establish a trusting conversation basis.
• Responsibility: Take responsibility and help pave the way for a successful restart.

Benefits

• Above-average Compensation: Attractive salary package for your commitment.
• Flexible Working: Work 100% from home with flexible scheduling.
• Modern Equipment: All necessary tools and technologies provided for efficient work.
• Permanent Employment Contract: Receive an indefinite contract after successful onboarding.
• Meaningful Work: Contribute to supporting companies in crisis and societal responsibility.