Insurance Service Agent - Remote

Overview

The Insurance Service Agent will educate the community on RV insurance and help them purchase the right coverages, while advocating for product decisions and ensuring a great customer experience.

In Short

• Educate customers on RV insurance.
• Assist with purchasing coverages.
• Handle customer calls related to payment and billing questions.
• Process policy change requests via phone or email.
• Review policy coverages and issue certificates of insurance.
• Manage correspondence related to renewals and cancellations.
• Retain customers by addressing cancellation objections.
• Upsell ancillary insurance products.
• Identify cross-sell opportunities.
• Work as part of a supportive team.

Requirements

• Detail-oriented with a general understanding of personal and/or commercial insurance.
• Ability to recognize customer needs.
• Strong communication skills.
• Experience in customer service roles.
• Ability to multi-task.
• Team player.

Benefits

• Opportunity to work in a supportive team environment.
• Engagement with a community of travel enthusiasts.
• Potential for remote work flexibility.