Technical Project Coordinator - 2nd Shift - Remote

Overview

The Project Coordinator works with the Optus sales team, customers, technical experts and subcontractors to facilitate project rollouts and installations from start to finish. This includes reviewing SOWs, creating and maintaining project plans and schedules, scheduling technicians, documenting progress, ensuring all deliverables have been met, and ensuring customer satisfaction. In this role, you will work with internal team members, customers and subcontractors to make sure that in the process, project cutovers go smoothly.

In Short

• Provide exceptional customer service to a diverse group of internal and external customers
• Possess an in-depth understanding of customer specific account requirements and ensures SoW compliance.
• Perform follow-up calls with technicians to confirm arrival and necessary tools at the start of each shift.
• Review upcoming projects for material arrival and tech assignment.
• Conduct project calls and ensure understanding of project scope.
• Perform QA review of photos submitted on recently completed projects.
• Ensure project deliverables review for QA and project close out.
• Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics.
• Other duties as assigned by Management.

Requirements

• 5+ years of Field Technician experience with hands-on experience installing cabling and network equipment.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and ability to make decisions under pressure.
• A keen attention to detail and great organizational habits.
• Ability to multi-task and work within changing priorities.

Benefits

• Pay Grade-$27-$31 per hour
• 401(k) and matching
• Health, Dental, and Vision insurance
• Paid time off and professional development assistance
• Tuition reimbursement
• Referral program