Bilingual MS Knowledge Network Navigator - Remote

Overview

The bilingual MS Knowledge Network Navigator is the first point of contact for the organization, guiding individuals to appropriate resources, programs, and services while providing critical front-line support to Canadians living with and impacted by MS.

In Short

• Work full-time, 35 hours per week, from anywhere in Canada.
• Flexible work options including remote work.
• Provide support to individuals affected by MS via phone, email, and live chat.
• Maintain current knowledge about the organization to respond effectively to inquiries.
• Guide individuals to various resources, programs, and services.
• Collect and disseminate information on MS knowledge.
• Assess and document community members' needs and concerns.
• Proactively support the MS community.
• Work hours are 9am-5pm PST (12pm-8pm EST).
• Apply by August 17, 2025.

Requirements

• Bilingualism is preferred.
• Strong communication skills.
• Experience in customer service or support roles.
• Knowledge of MS or related health issues is an asset.
• Ability to work independently and as part of a team.
• Proficient in using digital communication tools.

Benefits

• Opportunity to make a positive impact in the MS community.
• Flexible working conditions.
• Supportive team environment.
• Access to professional development opportunities.
• Work-life balance support.