Emergency Response Coordinator (ERC) - Remote

Overview

The Emergency Response Coordinator (ERC) at Merit Restorations plays a crucial role in assisting property owners during crises, providing essential support and guidance towards recovery.

In Short

• Respond on-site to property disasters for assessment and service presentation.
• Convert leads into jobs by educating and earning trust from clients.
• Maintain accurate records of customer interactions using CRM tools.
• Collaborate with first responders and community partners for emergency opportunities.
• Participate in local events to enhance visibility and referrals.
• Coordinate job handoffs and ensure smooth transitions to project managers.
• Track performance metrics for personal and team visibility.
• Work in a high-energy environment, responding to needs day or night.
• Lead with compassion and urgency in high-stakes situations.
• Own your goals while supported by a strong team.

Requirements

• Compassionate communication skills.
• Ability to remain composed under pressure.
• Persuasive sales skills to present value effectively.
• Strong accountability and follow-through.
• Energetic and ready to make a daily difference.

Benefits

• Purpose-driven work helping people recover.
• Dynamic work environment with varied daily tasks.
• Performance-based compensation and growth opportunities.
• Supportive team structure with independence in execution.