Jr. Billing Analyst (Remote - Night Shift)

Overview

The Jr. Billing Analyst is responsible for updating the billing system according to customer contracts, responding to customer inquiries, and resolving billing disputes while providing excellent service.

In Short

• Update billing system based on customer contracts.
• Respond to customer inquiries related to invoices.
• Resolve billing disputes and issues.
• Perform monthly billing audits.
• Communicate effectively with customers via various channels.
• Correct errors in the billing system as needed.
• Work in a fast-paced environment.
• Maintain professionalism and confidentiality.
• Work nights and weekends as required.
• Collaborate with team members to enhance customer experience.

Requirements

• At least 1 year of relevant work experience in billing or collections.
• Amenable to working night shifts.
• Excellent communication skills.

Benefits

• Comprehensive benefits package.
• Support for physical, financial, and emotional well-being.
• Opportunities for career growth.
• Access to various teams and resources.