Remote Travel Help Desk Representative

Overview

We are looking for a Remote Travel Help Desk Representative to assist travelers before, during, and after their trips. In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience from planning to return.

In Short

• Provide remote assistance to clients via email, phone, and messaging platforms
• Respond to travel questions in a professional, friendly, and timely manner
• Support itinerary updates, schedule changes, and general trip requests
• Share guidance on destinations, documentation requirements, and travel preparation
• Monitor upcoming reservations and communicate important travel reminders
• Help troubleshoot travel concerns and escalate complex issues when needed
• Maintain accurate notes and follow internal service procedures
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Flexible availability, including some evenings or weekends depending on client needs

Requirements

• Customer service, hospitality, or support experience preferred (not required)
• Organized, dependable, and detail-oriented
• Able to learn new systems and processes quickly
• Basic computer and internet navigation skills
• Interest in travel and helping people

Benefits

• Fully remote position
• Flexible schedule options
• Training provided — no prior travel experience required
• Ongoing mentorship and team support
• Advancement opportunities within the organization
• Access to travel industry resources and discounts
• Collaborative and positive remote team culture