Senior Cyber Security Analyst - Remote

Overview

The Senior Cyber Security Analyst leads enhancements to the Security Incident & Event Management (SIEM) platform, ensuring the Cyber Security Operations Center (CSOC) delivers premium services to customers globally.

In Short

• Manage GTT SIEM platform with industry best practices.
• Collaborate with internal teams to improve product functionality.
• Act as an escalation point for customer issues.
• Build strong relationships with key customers.
• Ensure quality of team ticket handling and communication.
• Assess metrics for managed support areas.
• Develop tools and processes for incident response.
• Manage third-party vendor escalations.
• Identify training requirements for team members.
• Support presales and new product development.

Requirements

• 5+ years of experience with SIEM functionality.
• 5+ years in a 24x7 operational delivery environment.
• Experience in customer-facing roles.
• CISSP preferred.
• Understanding of vulnerability assessment procedures.
• Strong problem-solving and analytical skills.
• Ability to mentor junior team members.
• Excellent communication skills.
• Strong organizational skills.
• Passion for new technology and learning.

Benefits

• Work with a leading networking and security service provider.
• Collaborate with diverse teams globally.
• Opportunity for professional growth and development.
• Engage with cutting-edge technology solutions.
• Participate in a culture of continuous improvement.