gTEAM Editor - Remote

Overview

Glossier is a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The gTEAM Editor is a customer experience specialist supporting customers through our eComm and digital channels. In this role, you are responsible for answering an array of questions and problems in our Tier 1 and Tier 2 support channels, with an elevated scope of complexity or sensitivity, while also assisting in specialized projects to support the customer experience function. In this full-time role, you’ll embody Glossier for our customers and engage with them on email, social media, and chat. gTEAM Editors are product experts, empathetic problem-solvers, and strong representations of Glossier’s mission, values, & voice. You’ll have the opportunity to work both independently, as part of a larger CX support team, and cross-functionally with the Glossier corporate team.

In Short

• Deeply understand our products and Glossier's voice
• Provide “above and beyond” customer service in all interactions with customers
• Work through elevated questions, concerns, and problems
• Master our internal systems and tools
• Review and respond to sensitive questions and comments
• Work alongside internal partners to craft appropriate solutions
• Flex into tasks or projects as needed
• Own projects that support the customer experience team
• Work cross-functionally with various departments

Requirements

• Successfully completed at least one cycle of the Retail Digital Editor program
• Passionate about providing a stellar customer experience
• Strong interpersonal and communication skills
• Excellent written communication skills
• Experience in a customer-facing role
• Comfort in working across multiple channels of communication
• Highly detail and solution-oriented
• Computer and technology proficient
• Self-reliant and adaptable
• Able to work an assigned schedule of around 40 hours per week

Benefits

• Schedule: Tuesday - Saturday
• Hours of operation: 9:00 AM - 5:30 PM PST
• Shifts: Full-time, around 40 hours a week
• Remote position