Emergency Service Travel Specialist - Remote

Overview

The Emergency Service Travel Specialist provides after hours services for Fox World Travel clients, both domestically and internationally, ensuring excellent customer service and support.

In Short

• Provide travel services for domestic and international itineraries.
• Counsel clients on routes, airfares, and travel products.
• Ensure optimum customer service through effective use of systems.
• Maintain adherence to client procedures and policies.
• Assist with online booking tools and reservations.
• Process exchanges, voids, and refunds.
• Maintain knowledge of airline practices and vendor programs.
• Work flexible hours, including nights and weekends.
• Drive standards and best practices in customer service.
• Engage in continual improvement and training.

Requirements

• 3+ years of related business travel experience.
• Exceptional customer service skills.
• GDS proficiency, preferably Travelport+/Smartpoint.
• Strong communication and organizational skills.
• Ability to work flexible hours.
• Friendly and professional demeanor.
• Problem analysis and solving skills.
• Attention to detail and accuracy.
• Ability to work efficiently with interruptions.
• Personal effectiveness and credibility.

Benefits

• Competitive wages.
• Flexible time off.
• Comprehensive benefits package.
• Tuition reimbursement.
• 401(k) contributions.
• FAM Adventure Bucks for travel experiences.
• Supportive leadership team.
• Opportunities for growth and learning.
• Inclusive work environment.
• Employee recognition programs.