Customer Service Representative - Remote

Overview

TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience.

In Short

• Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
• Review search packages & reports to provide accurate assistance to our customers.
• Respond to incoming calls and deliver timely and professional support.
• Maintain compliance with Company policies and good housekeeping practices.
• Other duties as assigned.

Requirements

• 2+ years of customer service and general knowledge of the Title Industry.
• Detail-oriented and customer service driven with strong written and verbal communication skills.
• Demonstrates strong analytical, problem-solving and time-management skills.
• Familiar with industry concepts, practices, procedures and associated risks and liabilities.
• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.

Benefits

• Optional health and welfare coverage (medical, dental, vision, life, and disability insurance).
• Paid time off, holidays and maternity/paternity leave.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) with matching contributions.