Medicare Retention Training Facilitator - Remote

Overview

The Medicare Retention Training Facilitator role involves delivering virtual training sessions focused on Medicare retention strategies for brokers and supervisors.

In Short

• Contract role with delivery across March 2026.
• Approximately 20 virtual training sessions.
• Focus on behavioral skills for retention conversations.
• Use of Zoom or Microsoft Teams for delivery.
• Facilitators should have Medicare credibility and retention expertise.
• Experience with decision-making frameworks and retention models is preferred.
• Training includes breakout discussions and role-plays.
• Preparation and feedback are essential for quality delivery.
• Facilitators may also support supervisor-focused training.
• Clear communication and virtual facilitation skills are required.

Requirements

• 3+ years in Medicare brokerage, retention, or related roles.
• Experience with Medicare retention strategies.
• Prior experience in facilitating Medicare training.
• Familiarity with retention conversations and disenrollment drivers.
• Strong understanding of CMS-compliant communication standards.
• Ability to facilitate interactive virtual sessions.
• Clear and professional communication style.
• Comfort with structured decision-making models.
• Facilitation certifications are welcome but not required.
• Experience in coaching or training brokers is a plus.

Benefits

• Opportunity to impact Medicare retention initiatives.
• Work with a national program and diverse teams.
• Flexible virtual work environment.
• Engagement in a consultative approach to training.
• Collaboration with experienced professionals in the field.
• Potential for ongoing work beyond initial contract.
• Access to resources for professional development.
• Contribute to the digital transformation of training.
• Build a strategic advantage in workforce development.
• Engage in a partnership focused on growth and evolution.