Remote Otter LogoRemoteOtter

Installation Engineer - Remote

Posted 2 weeks ago
Customer Service
Full Time
UK

Overview

We are seeking a proactive and technically skilled Installations Engineer to join our team, supporting the deployment and optimization of Cyncly software solutions within the Windows and Doors industry.

In Short

  • Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.
  • Troubleshoot and resolve software issues, bugs, and performance problems.
  • Collaborate with R&D to escalate and resolve complex issues.
  • Assist Support Desk team members resolve 1st line technical support issues.
  • Document support cases, solutions, and best practices in our knowledge base.
  • Onsite and remote installations and upgrades of Cyncly Software products.
  • Build content (Material Lists) for distribution to Cyncly customers.
  • Manage integration of new machines into customer production facilities.
  • Onboard and train new users on Cyncly software products.
  • Monitor system performance and proactively identify potential issues.

Requirements

  • Technical skills in software support and installation.
  • Experience in customer-facing roles.
  • Ability to travel to customer sites as needed.
  • Strong troubleshooting and problem-solving skills.
  • Experience in the Windows and Doors industry is a plus.

Benefits

  • Supportive environment with opportunities for professional growth.
  • Involvement in cutting-edge manufacturing technologies.
  • Cross-functional collaboration.
  • Ongoing training to advance technical and industry expertise.
  • Flexible working environment.

Cyncly

Cyncly

Cyncly is a global powerhouse in technology, employing over 2,400 people and serving more than 70,000 clients across over 100 countries. The company revolutionizes the way customizable products and spaces are imagined, designed, sold, managed, and manufactured. Cyncly's end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest product content repository. With operations in North and South America, Europe, Asia-Pacific, and Africa, Cyncly spans various industries including Kitchen and Bath, Furniture, Windows, Glass and Doors, and Flooring. With over 30 years of experience, Cyncly aims to deliver greater value to its clients through an expanded portfolio of comprehensive solutions. The company is on an exciting journey of growth through organic expansion and complementary acquisitions, supported by leading private equity firms specializing in technology. Cyncly fosters a dynamic and innovative work environment that values collaboration, openness, and a commitment to excellence, encouraging candidates from diverse backgrounds to apply.

Share This Job!

Save This Job!

Similar Jobs:

AirGarage logo

Installation Engineer - Remote

AirGarage

24 weeks ago

Join AirGarage as an Installation Engineer to deploy innovative hardware technology across parking facilities while ensuring high-quality installations.

USA
Full-time
All others

H.T

Installation Project Engineer - Remote

Hutchison Technologies

18 weeks ago

The Installation Project Engineer will oversee the installation of structured cabling and CCTV systems across the UK, ensuring projects are delivered on time and to quality standards.

Reading, United Kingdom
Full-time
Project Management
Deltia logo

Installations & System Engineer - Remote

Deltia

10 weeks ago

The Installations & System Engineer will lead the deployment of industrial hardware and network systems with a focus on automation and troubleshooting.

Germany
Full-time
DevOps / Sysadmin
ASSYSTEM logo

General Installation Engineer H/F - Remote

ASSYSTEM

49 weeks ago

Join Assystem as a General Installation Engineer to lead projects in the nuclear and renewable energy sectors.

Worldwide
Full-time
All others

A.U

Instrumentation Engineer - Remote

AtkinsRealis USA

5 weeks ago

AtkinsRéalis is seeking an experienced Instrumentation Engineer to coordinate engineering efforts and prepare technical documentation for various industrial projects.

Korea, Republic of
Full-time
Engineering Services