Guest Empowerment Team Member - Remote

Overview

The Guest Empowerment Team Member works as part of a remote team to enhance the travel experience for guests by resolving technical issues and providing support through digital channels.

In Short

• Resolve complex situations for Guests
• Engage in continuous virtual conversations to empower Guests
• Research systems to find root causes of technical difficulties
• Perform administrative functions on rotation
• Work in multiple programs and screens simultaneously
• Communicate with Guests through digital channels
• Mentor others as skills expand
• Attend regular virtual meetings
• Uphold Breeze values of Safety, Kindness, Ingenuity, and Excellence
• Achieve performance measures and adhere to established standards

Requirements

• High School Diploma or GED
• Three years of customer service experience
• Excellent writing skills and reading comprehension
• Basic proficiency with Microsoft Office 365
• Typing proficiency at 50 WPM
• Multi-channel customer engagement experience
• Flexible schedule availability
• Regular verification of high-speed internet
• Ability to connect to VPN and complete multi-factor authentication
• Strong attention to detail and organization skills

Benefits

• Vision and Dental coverage
• Health Savings Account with employee match
• 401K with employee match
• PTO
• Travel benefits on Breeze and other airlines