Real-Time Analyst (RTA) - Remote

Overview

The Real-Time Analyst plays a critical role in ensuring the smooth day-to-day operations of MedCore accounts by monitoring attendance, productivity, and performance data. This role consolidates insights from internal tools and the central Reports Team to provide real-time updates and actionable recommendations to the Client Success Managers (CSMs) and Operations Managers. By catching issues early—such as late logins, no-call no-shows, or productivity dips—the Reports Analyst helps protect client satisfaction, reduce attrition, and support the overall success of MedCore’s client partnerships.

In Short

• Review attendance and productivity reports from internal tools and the central Reports Team.
• Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
• Flag critical issues immediately to Ops/CSMs.
• Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues.
• Prepare daily summary reports on attendance, productivity, and performance trends.
• Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
• Partner with Ops/CSMs to provide client-facing insights.
• Recommend corrective actions, such as coaching, training, or HR escalation.
• Support the Senior Director by consolidating data-driven insights into account health summaries.
• Contribute to lowering attrition through proactive monitoring.

Requirements

• Strong analytical skills.
• Experience with data reporting tools.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Excel or similar tools.
• Experience in a client-facing role is a plus.

Benefits

• Work from home flexibility.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Health and wellness programs.
• Competitive salary and benefits package.