Remote Call Center Representative

Overview

A Women's Health practice in Cobb County is seeking a compassionate, organized, and dependable Call Center Representative to serve as the first point of contact for patients while supporting a growing women's health team.

In Short

• Manage high volume of incoming patient calls with professionalism and empathy
• Respond to patient emails and Klara messages promptly
• Support scheduling and patient inquiries
• Assist with fax management and documentation
• Collaborate with internal teams regarding insurance and patient questions
• Deliver an exceptional patient experience every day
• Experience in a call center, medical office, or customer service environment preferred
• Familiarity with healthcare systems such as ModMed/EMA preferred
• Strong communication and multitasking skills required
• Fully remote after training

Requirements

• Self-motivated with the ability to work independently from home
• Reliable high-speed internet and dedicated workspace

Benefits

• Supportive healthcare team environment
• Consistent weekday schedule
• Meaningful work helping patients every day