NetSuite Support Lead/Manager - Remote

Overview

The NetSuite Support Lead/Manager will ensure the continuous, high-availability, and reliable operation of the NetSuite ERP system across our global enterprise, focusing on leading a global team for incident resolution and system monitoring.

In Short

• Lead global support team for NetSuite ERP system.
• Manage incident resolution and system monitoring.
• Define and enforce support procedures and protocols.
• Implement monitoring solutions for system health.
• Drive root cause analysis for recurring issues.
• Oversee user access and configuration management.
• Ensure data integrity and manage migrations.
• Design and monitor internal controls for SOX compliance.
• Serve as primary contact for auditors.
• Manage change processes for NetSuite configurations.

Requirements

• BS/BA or higher in Computer Science or Management Information Systems.
• 10+ years’ experience with ERP systems.
• 6+ years in ERP customization development.
• Deep knowledge of ERP core processes.
• Understanding of SOX compliance in financial systems.
• Experience in complex environments with multiple business teams.
• Strong communication skills for documentation.

Benefits

• Competitive salary based on location and experience.
• Eligibility for discretionary bonuses and equity.
• Comprehensive medical, dental, and vision benefits.
• Wellbeing and income protection benefits.